Terms of Service

1. Acceptance of Terms

By accessing agimstudio.com, playing Agim Arcade or Agim Party (agimstudio.com/games), playing Boundary Inc. (boundaryinc.agimstudio.com), or reading AGIM’s Findings & Studies (agimstudio.com/studies.html), you agree to these Terms of Service.

• Direct-to-Customer Print-on-Demand Fulfilment: Physical books, apparel, drinkware, magnets, and accessories ordered on agimstudio.com/shop.html are custom-printed to order by our connected Australian production partners (Lulu Press Melbourne for books, Printify AU / Prima Printing Melbourne for DTG apparel and drinkware, and Printful AU Brisbane/Melbourne for embroidered garments) and shipped directly from the production facility to your nominated delivery address. All stated order-by and delivery dates are good-faith production and carrier estimates, not guaranteed delivery dates.
• Australian Consumer Law (ACL) Statutory Guarantees: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If a physical product arrives with a manufacturing defect, printing error, misprint, or transit damage, or fails to meet a statutory consumer guarantee, Agim Studio will provide a replacement reprint or full refund in accordance with the Australian Consumer Law.
• Fast-Track Photo Claims Process: To help us dispatch a priority replacement or refund as quickly as possible, please email support@agimstudio.com within 14 days of delivery with your Order ID and clear photographs showing the printing fault or transit damage. Note: This 14-day fast-track photo process is an administrative claims workflow and does not limit or shorten your statutory rights and remedies under the Australian Consumer Law, which do not have a fixed 14-day expiry.
• No Change-of-Mind or Wrong-Size Returns: Because every physical book and garment is custom-manufactured to order specifically for your purchase, Agim Studio does not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or subjective preference where the item is free of manufacturing defects. Please review garment size charts and specifications carefully prior to checkout.

• Minimum 3-Year (36-Month) Gift Voucher Validity: In accordance with the Fair Trading Act 1987 (NSW) and Australian Consumer Law national gift card provisions, all Agim Studio gift vouchers, digital gift passes, and prepaid advisory vouchers are valid for a minimum of three (3) years (36 months) from the date of issue, with zero post-supply administration, activation, or inactivity fees.
• Advisory Discovery Sprint (A$15) & Deep Dive (A$150) Booking Capacity: Live advisory sessions are scheduled within designated consulting windows (standard Tuesday and Thursday evening windows AEST/AEDT, subject to weekly session capacity and public holidays). If a voucher holder cannot be accommodated within a mutually convenient session slot within 30 calendar days of their booking request, the holder may elect at their choice: (a) a priority rescheduled window, (b) full conversion to Agim Studio digital/store credit, or (c) a 100% refund of the voucher purchase price.

• Flexible Magnets (Indoor Refrigerator & Toolbox Display Only — Heat & Paint Warning): Agim Studio magnets use a 0.8mm flexible magnetic backing designed for clean, cool, indoor ferromagnetic surfaces such as refrigerator doors and steel toolboxes. Do not place magnets on stovetops, ovens, rangehoods, or any heated surface. Flexible fridge magnets are not engineered for high-speed vehicle exteriors; dust or grit trapped beneath any magnet can scratch vehicle clear-coat or painted finishes.
• Vinyl Stickers & Decals: Weatherproof vinyl stickers use pressure-sensitive adhesive intended for personal laptops, eskies, water bottles, and road cases, and may leave adhesive residue if removed from delicate or painted surfaces.
• Children’s Apparel Safety Standard: In compliance with Australian consumer product safety standards, Agim Studio does not offer drawstring hoodies in children’s or toddler sizes.